Produce a series of training films to help L&G contact centre staff engage better with the customer on the other end of the phone; so that they think of the person as a whole human being rather than a disembodied voice.
Contact centre staff as a part of a training programme within a classroom environment.
MEASURES OF IMPACT AND EFFECTIVENESS
Quotes from the client; We were so pleased with the finished product it surpassed our expectations with the impact it has and will have when we deliver the training programme.
It will be a really strong training tool and we look forward to using it the future.